Accommodations are anticipated to supply a sure commonplace of service to paying friends – however one lodge chain has continued to disappoint for six years in a row.
Britannia Accommodations has been named because the worst UK lodge chain in new analysis by Which? Journey.
The chain – which has 105 lodge – has ranked backside place for the sixth consecutive yr and obtained a very low buyer rating of 35 per cent.
Britannia’s poor customer support, shabby rooms and unhealthy meals have been complained about by almost 1 / 4 of friends.
It obtained one star in most classes and simply two stars for common worth paid, mattress consolation and customer support.
A one-star score signifies “a sub-standard lodge nicely under common in its class,” whereas two stars means “an enough lodge that has room for enchancment.”
The phrases “previous,” “shabby” and “outdated” had been repeatedly used to explain the chain when friends had been requested to explain how they discovered their stick with Britannia Accommodations.
One visitor went so far as to explain the lodge they stayed in as a “filthy hovel,” whereas one other suggested to not trouble and to “discover elsewhere.”
The lodge’s web site guarantees to supply “character and elegance” however images taken by a Which? investigator present crayon on the bed room partitions, stained carpets and grubby towels.
The communal areas had been simply as unhealthy, with gaffer-taped rips in an armchair and a few chewing gum caught to a bannister.
A whopping 42 per cent of friends who stayed with Britannia had an issue with their keep.
Actually, almost one in 4 friends had made an official criticism to the lodge in comparison with the common of lower than one in 10 and solely two per cent of people that had stayed at a Wetherspoon Resort (which obtained a 71 per cent buyer rating).
Most complaints surrounding stays at Britannia associated to poor customer support (41 per cent) and poor high quality of rooms (41 per cent), adopted by cleanliness (32 per cent) and high quality of meals (27 per cent).
To make issues worse, most friends (71 per cent) who made an official criticism to Britannia had been dissatisfied with the end result.
Categorical.co.uk has contacted Britannia Accommodations for touch upon their low rating.
On the reverse finish of the spectrum, the perfect lodge chain within the UK was revealed to be Premier Inn.
Premier Inn garnered a 79 per cent buyer rating and received high place for the fourth yr in a row.
Visitors rated the chain 5 stars for cleanliness, the consolation of its beds and customer support. Actually, it was onerous to discover a visitor evaluate that didn’t describe their keep as “glorious.”
Simon Jones, Managing Director Premier Inn and Eating places commented: “At Premier Inn we welcome 1000’s of friends by way of our doorways day-after-day and so we’re delighted and overwhelmingly proud that Which? readers have chosen us as their primary for the fourth yr working.
“Our thanks go to all of the readers who rated us so extremely, but additionally to the individuals who we wouldn’t be capable to do that with out, our 1000’s of staff members throughout each certainly one of our accommodations and eating places. Whether or not they’re liable for the spotless rooms, guaranteeing our beds are essentially the most comfy, cooking up certainly one of our well-known breakfasts, or only a pleasant, welcoming smile on the finish of an extended day.”
Hilton: Backyard Inn got here in second place with a 77 per cent buyer rating and Fuller’s Accommodations had been in third with 75 per cent.
Rory Boland, Which? Journey editor, stated: “Britannia has very good places, fabulous buildings – however horrible accommodations. Visitors in search of a protected wager, with no nasty surprises, ought to go for a no-nonsense possibility like Premier Inn.
“Anybody in search of an inexpensive and cheerful lodge may do worse than reserving a keep at a Wetherspoon – full with an added bonus of solely a staircase separating you and your mattress after a slap-up meal and a glass or two of wine.”
Visitors have additionally been warned concerning the risks of utilizing the espresso machine in a lodge bed room as they may make prospects very sick certainly.