(Reuters) – Royal Financial institution of Scotland on Friday turned the newest UK lender to endure tech issues this week, saying it was working to repair points with its on-line and cell banking companies.
FILE PHOTO: Royal Financial institution of Scotland indicators are seen at a department of the financial institution, in London, Britain December 1, 2017. REUTERS/Peter Nicholls
The outage additionally affected NatWest, RBS’s most extremely rated model amongst prospects. The lender used Twitter to apologise to prospects and stated phone banking and ATMs had been working as regular.
Quite a few prospects took to social media to complain in regards to the outage.
“So how do you anticipate me to pay my payments right this moment after I work 9-5,” Natalie Wilkinson stated in a tweet to NatWest, asking different customers to advocate a extra dependable financial institution.
Nonetheless, RBS is the fourth monetary companies agency this week to endure an outage, with Barclays, the Co-operative Financial institution and fintech Cashplus all apologising to their prospects for disruptions to their companies.
As massive banks shut branches and prospects more and more depend on digital companies to handle their funds, the results of technical hitches have turn into extra extreme.
Earlier this 12 months a serious outage at mid-sized lender TSB, owned by Spain’s Sabadell, left 1000’s of shoppers unable to entry their cash or make important funds for lengthy durations.
Reporting by Shubham Kalia in Bengaluru and Emma Rumney in London; Modifying by Sunil Nair and Kirsten Donovan